For clinics and service providers.

A clinic’s website holds hours, policies, preparation instructions and billing rules. Staff answer the same calls every day, and patients need a clear, correct answer. OmniClew answers from the clinic’s own pages and quotes the source.

What patients ask a clinic

Patients ask things like “How do I prepare for my appointment?”, “What is your cancellation policy?”, “Do I need a referral?”, “Do you direct bill my insurance?”, “What should I bring to my first visit?” and “What are your hours on holidays?” They use everyday words, while the clinic’s documents use intake and policy language.

What the front desk no longer repeats

The front desk answers the same calls about hours, cancellations, referrals and billing. OmniClew answers the questions the clinic’s website already answers, so patients find the policy without calling. Questions about one patient’s appointment, records or account still go to a person.

No medical advice

OmniClew does not give medical advice. It shows only what the clinic’s own pages say, with the passage quoted, and when the clinic’s pages do not answer a question it stays silent or shows the documents that may help.

Policies that must be exact

A wrong answer about a cancellation fee or a preparation instruction creates a problem for the clinic. OmniClew publishes only answers that were checked against the source and approved before they went live. It never composes an answer while the patient is typing.

Patient privacy

OmniClew answers from the public pages and documents you give it, and it does not need information about your patients. By default, nothing a visitor types is sent anywhere. Do not give OmniClew documents that contain personal information.

To discuss your clinic’s website, book a free content audit and demo.