For municipalities and public agencies.

A public website holds by-laws, service rules, permits and schedules, and the public expects to find them without calling. Wrong information from an official source carries liability. OmniClew answers from the municipality’s own pages and documents and quotes the source.

What residents ask a municipality

Residents ask things like “Which bin does this go in?”, “Do I need a permit for a fence?”, “When is my pickup day?”, “Where can I park overnight?”, “How do I pay my property tax?” and “How do I report a pothole?” They use everyday words, while the by-laws use legal ones.

What the front counter and the call line no longer repeat

Clerks and call-line staff answer the same questions about permits, collection and fees. OmniClew answers the questions the municipality’s website already answers, so residents find the rule or the date without calling. Questions about one resident’s file, application or account still go to a person.

Official answers only

A wrong answer from an official source does more damage than no answer. OmniClew publishes only answers that were checked against the source and approved before they went live. When the municipality’s content does not answer a question, OmniClew says nothing or shows the documents that may help.

Language

OmniClew currently supports English. French and other languages are not supported yet, so a municipality that must serve residents in more than one language cannot use OmniClew for the other languages today.

Many documents and PDFs

A municipality’s rules are spread across pages and PDFs. OmniClew reads web pages, PDFs, images and scanned pages, and plain text files, and compares answers across all of them.

To discuss your municipality’s website, book a free content audit and demo.