For sports clubs and community associations.

A club’s website holds registration dates, fees by age division, tryout information, codes of conduct, schedules and the rule changes that apply each season. Parents ask the same questions every registration period, and the answer is often in a PDF. OmniClew answers them from the club’s own pages, with the source quote highlighted.

What parents ask a club

Parents ask things like “How much is registration for my 9 year old?”, “When is the deadline?”, “What is the refund policy?”, “What is the difference between rep and house league?”, “What do I need to bring to tryouts?” and “What is the code of conduct for parents?” They use the words they know, such as “atom” or “U11”, while the club’s documents use official terms. OmniClew learns both from your content.

What the registrar and the office no longer repeat

A registrar or office administrator answers the same parent emails every season. OmniClew answers the questions the club’s website already answers, so parents find the fee, the deadline or the refund policy without sending an email. Questions about one person’s registration or payment still go to a person.

Seasonal rule changes

A club’s rules change every season. When a new document replaces last season’s, OmniClew retires the old answers, so a parent never sees last season’s fee.

Information that changes during the day

OmniClew answers from your website as of the last build. Information that changes during the day, such as whether tonight’s practice is cancelled, belongs with a person or on a page you update, and OmniClew does not answer it.

Fee tables and divisions

A club’s fee schedule is usually a table by division and level. OmniClew reads tables on web pages and in PDFs and highlights the row that answers the question. PDF tables currently lose their header row, which can affect answers about fee schedules.

To discuss your club’s website, book a free content audit and demo.