Nothing goes live until you approve it.

The review is your part of getting OmniClew live. We ingest your content and OmniClew writes the questions and answers. You decide what is correct, because you know your organisation and OmniClew does not.

Where the review happens

You review in OmniClew Setup, a web application. It shows every question and answer that OmniClew wrote from your content, each with the exact quote from your website or document that supports it. OmniClew Setup is separate from the omnibox that visitors use, and visitors never see it.

Approve, edit or reject each answer

For each answer you read the question, the answer and the highlighted source quote, and then you do one of three things. You approve it as written, you edit the wording, or you reject it. An answer you reject never reaches visitors. An edit is yours, and later rebuilds keep your approvals, edits and rejections.

A review queue, not a spreadsheet

OmniClew Setup lists the answers waiting for your decision, and you can filter them by document, topic or status. Each answer is shown with its source quote, so you can check it without opening the original document. You can approve or reject several answers at once, and you can use the keyboard. If you edit an answer and change your mind, you can revert it to the wording OmniClew wrote.

Try it before it goes live

OmniClew Setup includes a playground, which is the real omnibox running on your draft answers. You ask questions in your visitors’ words and see exactly what they would see, and why OmniClew answered the way it did. If a question gets the wrong answer or none, you can fix it there, for example by adding the visitor’s wording to the right answer.

See what your content does not cover

A coverage view lists the passages of your content that have no answer yet. For each one you can ask OmniClew to write answers, or write the answer yourself from the passage.

Decide which statement is right

Sometimes your website says two different things, such as two fees for the same thing. OmniClew shows both statements side by side with their sources. You decide which one is right, and the other is held back until you do. Fixing the source on your website is the lasting fix, and the content audit page describes how these contradictions are found.

Add the answers you want visitors to get

If a question that matters to your visitors is missing, tell us or add it in OmniClew Setup. An answer must still be supported by a quote from your content, so a missing answer usually means the fact is missing from your website.

Who does what

We ingest your content and run the build. OmniClew writes the questions and answers. You review and approve them. We publish the approved version and help you add the two script tags to your website. When your website changes, we rebuild, and you review only the new and changed answers.

How much time the review takes

How long the review takes depends on how much content your website has. We give you an estimate after the content audit, and you can review at your own pace before anything is published.